# Client Reviews - Link: https://palazzowatches.com/reviews/ - Published: 2026-07-27T04:10:58-04:00 - Author: Michael Martucci Client Reviews # Verified client _reviews_ Collected and verified by Trustindex, an independent review platform, and shown exactly as each client wrote them — including the ones that are not flattering. 4.8based on 45 verified reviews Collected from **45** Google These are Google reviews of Palazzo Watches & Gems, drawn from our [Google Business Profile](https://www.google.com/maps/search/?api=1&query=Palazzo%20Watches%20%26%20Gems&query_place_id=ChIJYTM-WU9RwokRzTaS4pdmKKI) and refreshed periodically — the live count on Google may be slightly higher. We exclude our eBay feedback: that account was renamed into the business during a marketplace rename, so its history reaches back before Palazzo Watches & Gems existed and it is not all feedback about this business. > I can't tell you how happy I am with Michael and the team at Palazzo Watches. > I've been looking for a specific, very rare AP for a long time. Michael found > one and worked with me every step of the way to get it into my hands. He was incredibly > professional and accommodated every request and need I had. 10/10, will definitely > be back for more. The Watch MisterAug 5, 2026via Google > Fantastic experience from start to finish! Offer honest opinions and recommendations > because they truly want you to find the right watch, not just make a sale. The > office has an amazing view! Highly recommend for anyone looking for a watch and > a first-class experience. John QuickAug 2, 2026via Google > I found my go to place to purchase luxury watches!! Mak and Michael were very > professional, transparent, helpful, genuine and kind to me. They made the process > of buying my first Rolex very easy. All their watches are authenticated with paperwork > and box provided. Mak and Michael were very knowledgeable about each watch and > answered all my questions to the fullest extent. I would 100% recommend anybody > who is looking for their first or next piece in their collection to come here > and purchase a watch. Moiz SyedAug 1, 2026via Google > Mike took care of me with my black two toned submariner and a day-date 2, 41 mm > Champaign dial. He is very straight forward and all his watches are legit. I go > to other watch sellers who have more volume but I rather have the trust with Mike > any day. You’d be surprised what your jeweler will sell you and act like they > have knowledge on the product when they have zero. Mike is the way to go. Michael GonzalesJul 31, 2026via Google > Great watch! Mike was very friendly and great to work with! Drayk MurphyJul 24, 2026via Google > Tried calling to inquire about a trade in. Terrible AI customer service. It hung > up on me, I called back, and it hung up again. Imagine purchasing/trying to buy > something worth $20k and they can’t even decently pick up the phone. STAY AWAY. > Terrible! Cameron GuptaJun 24, 2026via Google > I can’t say enough good things about Palazzo di Luxury. Michael made the experience > so easy. Super informative and transparent, accommodating of your schedule, and > delivers a high quality product. Would highly recommend and will definitely be > back for more watches in the future! vinny antinozziJun 5, 2026via Google > Had a great experience buying from Mike. He was extremely knowledgeable and transparent > throughout the entire process. He had no problem shipping across the country and > was extremely polite and professional in every interaction with him. My only regret > is not writing this review sooner! Esa DawudeApr 25, 2026via Google > I had an exceptional experience purchasing an Omega Aqua Terra through Michael > at Palazzo Di Luxury. His communication from inquiry all the way through post- > delivery was excellent. Michael was responsive, professional, and took a genuine > interest in my watch collecting journey. The watch arrived well packed, and exactly > as advertised. Michael will be my first call when I look to expand my collection > in the future. I would highly recommend Michael to anyone looking for a luxury > timepiece. Bryan AFeb 3, 2026via Google Showing the 9 most recent of 45 verified reviews. Ratings and totals above are the full 45. Reviews are collected and verified by [Trustindex](https://www.trustindex.io/reviews/palazzowatches.com), an independent review platform, and published here as written — critical reviews included.