Client Reviews

Verified client reviews

Collected and verified by Trustindex, an independent review platform, and shown exactly as each client wrote them — including the ones that are not flattering.

4.8based on 41 verified reviews

Collected from 41 Google

These are Google reviews of Palazzo Watches & Gems, and the rating and count above match our Google Business Profile exactly. We exclude our eBay feedback: that account was renamed into the business during a marketplace rename, so its history reaches back before Palazzo Watches & Gems existed and it is not all feedback about this business.

Great watch! Mike was very friendly and great to work with!
Drayk MurphyJul 24, 2026via Google
Tried calling to inquire about a trade in. Terrible AI customer service. It hung up on me, I called back, and it hung up again. Imagine purchasing/trying to buy something worth $20k and they can’t even decently pick up the phone. STAY AWAY. Terrible!
Cameron GuptaJun 24, 2026via Google
I can’t say enough good things about Palazzo di Luxury. Michael made the experience so easy. Super informative and transparent, accommodating of your schedule, and delivers a high quality product. Would highly recommend and will definitely be back for more watches in the future!
vinny antinozziJun 5, 2026via Google
Had a great experience buying from Mike. He was extremely knowledgeable and transparent throughout the entire process. He had no problem shipping across the country and was extremely polite and professional in every interaction with him. My only regret is not writing this review sooner!
Esa DawudeApr 25, 2026via Google
I had an exceptional experience purchasing an Omega Aqua Terra through Michael at Palazzo Di Luxury. His communication from inquiry all the way through post-delivery was excellent. Michael was responsive, professional, and took a genuine interest in my watch collecting journey. The watch arrived well packed, and exactly as advertised. Michael will be my first call when I look to expand my collection in the future. I would highly recommend Michael to anyone looking for a luxury timepiece.
Bryan AFeb 3, 2026via Google
I visited this place to have my watch authenticated, and the experience was top of the line from start to finish. I was treated very nicely and felt welcomed right away. The staff clearly has a genuine passion for watches—they took the time to explain everything, answered all my questions. You can tell they really know their craft and care about what they do. Outstanding service and professionalism. Highly recommend to anyone who is looking to buy a watch. Thanks again I’m enjoying my first Tag Heuer.
Muneeb AhmedJan 31, 2026via Google
Purchased my first watch, a Rolex Pepsi 16700 from Michael and had an amazing experience. He was incredibly thorough, made sure everything was authentic, and was great to work with. Highly recommend Michael if you’re looking for a trustworthy place to buy a watch.
Jason DistaffenNov 22, 2025via Google
Michael not only had an unbelievable collection of watches but provided reasonable pricing and great customer service. I look forward to future additional business with Palazzo!
Javier LopezNov 13, 2025via Google
Working with Mike was a great experience. Ran through all my questions on the phone to make sure I was comfortable prior to the purchase. Shipping was too fast and my Speedmaster came in phenomenal condition. Highly recommend and will definitely get future pieces with Mike!
Richard JiangOct 19, 2025via Google
The best dealer in all of Jersey!
B COct 3, 2025via Google

Showing the 10 most recent of 41 verified reviews. Ratings and totals above are the full 41. Reviews are collected and verified by Trustindex, an independent review platform, and published here as written — critical reviews included.

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