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Return Policy

At Palazzo Watches & Gems, every timepiece is personally inspected, authenticated, and prepared by our team before it reaches you. Every purchase includes a 14-day inspection period from the date of delivery, structured in two tiers — and our return policy ensures transparency, fairness, and protection for both you and our business.

1. Inspection Period & Return Tiers

  • Days 1–3 (full refund): If the watch does not match the listed condition or specifications, contact us within 3 days of delivery for a full refund with no fees. Return shipping for qualifying claims is provided free via FedEx Priority Overnight, fully insured.
  • Days 4–14 (courtesy return): Returns initiated between days 4 and 14 are accepted at Palazzo Watches & Gems's discretion, subject to a 15% restocking fee. Return shipping is the buyer's responsibility unless otherwise agreed.
  • After 14 days: All sales are final.

2. Eligibility for Full Refund

Full Refund Returns are accepted only for undisclosed discrepancies — including undisclosed cracks, scratches, dents, or wear; aftermarket or replacement components not stated in the listing; or a movement, dial, or bracelet that materially differs from the listing description and provided images.

All claims must be submitted in writing to [email protected] within 72 hours of delivery, accompanied by clear photo and/or video evidence. Buyer’s remorse, change of mind, or dissatisfaction with disclosed and photographed conditions are not eligible for return after the 14-day period.

3. Inspection & Refund

  • All claims must be submitted in writing to [email protected] within 72 hours of delivery, accompanied by clear photo and/or video evidence of the alleged discrepancy.
  • Every incoming and outgoing shipment is fully documented and video recorded — including detailed photographs and video of inner components, dial, movement, case, and bracelet, plus footage capturing condition and timekeeping performance at the time of unboxing and prior to packing. This documentation serves as the authoritative reference in evaluating any return or dispute claim.
  • Returned watches must arrive in identical condition to shipment, with all original accessories, packaging, paperwork, protective stickers, and tags intact. Any sign of additional wear, modification, sizing, or tampering voids the return.
  • Any return accepted as a courtesy outside the eligible criteria above is subject to a 15% restocking fee plus return shipping costs, deducted from the refunded amount.
  • Approved returns are refunded to the original payment method within 3 business days of receipt and inspection. Return shipping for qualifying claims is provided free via FedEx Priority Overnight, fully insured.

4. Return Shipping & Packing

  • Return shipping labels are provided by Palazzo Watches & Gems at no cost for approved claims via IFS Inforsure Inc. — fully insured FedEx Priority Overnight QR-code labels sent by email with required packing instructions.
  • Strict packing & drop-off requirements: use new, unused boxes; double-box the watch; secure with bubble wrap; reinforce all flaps with tape. Drop off at a FedEx Office Print & Services location with a live employee scan only — kiosks, drop boxes, and authorized ship centers are strictly prohibited. Always obtain a drop-off receipt.
  • Final Sale items, custom orders, and watches sourced at client request are not eligible for return. International sales are subject to buyer-paid duties and customs fees.

5. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 7 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

6. Contact Us

If you have any questions or concerns about this Return Policy, please contact us at:

Fortitudo Honoris LLC d/b/a Palazzo Watches & Gems
185 Hudson Street Suite 2553
Jersey City, NJ 07311
[email protected]

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