Luxury Watch Repair & Service

Your timepiece deserves to run as beautifully as the day it was made. At Palazzo Watches & Gems, we repair, service, and restore luxury watches — from a complete movement overhaul to a careful vintage restoration — for the brands we know best. Based in Jersey City and serving New York City and the tri-state area, every service we perform is backed by our workmanship guarantee. We welcome watches whether or not you bought them from us.

What We Service

Full Service & Overhaul — A complete movement service: the watch is disassembled, cleaned, lubricated, regulated, and resealed, then checked for timing accuracy and water resistance before it goes back on your wrist.
Repairs — Movement repair, crystal and glass replacement, crown and stem, bracelet and clasp work, and gasket replacement with water-resistance testing and resealing.
Restoration & Refinishing — Case and bracelet polishing and refinishing, dial and hands restoration, and full vintage restoration — done conservatively, to protect originality and value.

In-House Craft, Factory Standards

Routine and straightforward work is performed by our watchmaker. For repairs that call for factory parts or manufacturer certification, we coordinate directly with the brand’s service center — so your watch is always serviced to the standard it was built to, and never compromised by a shortcut.

Brands We Service

We service the houses we carry — Rolex, Patek Philippe, Audemars Piguet, Omega, Cartier, and more. If you own a luxury timepiece and aren’t sure whether we cover it, reach out and we’ll tell you.

Our Workmanship Guarantee

Every service Palazzo performs is backed by our workmanship guarantee. We stand behind our work — if something isn’t right, we’ll make it right.

How to Start a Service

Bring your watch to our Jersey City showroom at 185 Hudson Street, or contact us. We’ll evaluate the piece and walk you through the recommended service and the cost before any work begins — no surprises.

Frequently Asked Questions

Do you repair luxury watches I didn’t buy from you?

Yes. We service and repair watches for the public, not only pieces purchased from Palazzo.

Which brands do you service?

We service the brands we carry — Rolex, Patek Philippe, Audemars Piguet, Omega, Cartier, and more. If you’re unsure whether we cover your watch, reach out and we’ll let you know.

Do you do the work in-house?

A combination. Routine and straightforward work is handled by our watchmaker; repairs that require factory parts or manufacturer certification are coordinated directly with the brand’s service center.

What does a full service include?

A full service is a complete movement overhaul — disassembly, cleaning, lubrication, regulation, and resealing — followed by a timing and water-resistance check.

Is your service guaranteed?

Yes. Every service is backed by our workmanship guarantee.

Where are you located?

185 Hudson Street, Suite 2553, Jersey City, NJ 07311 — serving New York City and the tri-state area.

See also: Authenticity & Verification

Contact

Start a service or ask a question:

Fortitudo Honoris LLC d/b/a Palazzo Watches & Gems
185 Hudson Street, Suite 2553, Jersey City, NJ 07311
sales@palazzowatches.com