Shipping Policy
1. Introduction
Welcome to Fortitudo Honoris LLC dba Palazzo Watches & Gems (“we,” “us,” “our”). This Shipping Policy outlines the terms and conditions regarding the shipment of products sold or purchased through Palazzo Watches & Gems. By engaging in a transaction, you agree to the practices described herein.
2. Shipping Rates
- Domestic (USA): Free FedEx Priority Overnight, fully insured
- International: $200 USD standard rate, varies by destination, fully insured
- Duties, Taxes, and Customs: Buyer is responsible for all import-related charges
3. Shipping Methods and Carriers
- All domestic shipments are sent via FedEx Priority Overnight, fully insured for the total purchase value.
- International orders are shipped via FedEx International Priority or a comparable secure service.
- Adult signature is required upon delivery for all shipments.
- Tracking information will be provided once the shipment has been processed.
4. Processing and Handling
- Orders typically ship within 1–2 business days after cleared payment.
- High-value shipments may require additional verification prior to release.
- Palazzo Watches & Gems reserves the right to delay shipments if fraud screening or identity verification is necessary.
5. Shipping to Palazzo Watches & Gems (Selling to Us)
- Palazzo Watches & Gems provides complimentary insured shipping for all watches sold to us.
- Upon acceptance of our offer, a pre-paid shipping label and detailed packing instructions will be provided.
- Items shipped to us are fully insured while in transit, provided they are packaged according to our instructions.
6. Address Policy
- We primarily ship to FedEx Hold at Location (HAL) nearest the verified billing address.
- Alternatively, verified business addresses may be approved.
- Shipping to a residential address may be allowed at our discretion, with adult signature required. We do not ship to PO Boxes, freight forwarders, hotels, or temporary addresses without prior written approval.
7. Duties, Taxes, and Import Fees
- Buyers are responsible for all duties, taxes, VAT, and customs fees associated with international shipments.
- Palazzo Watches & Gems is not responsible for delays caused by customs clearance or border inspections.
8. Packaging and Security
- All timepieces are professionally and securely packaged using protective materials.
- Tamper-resistant methods are used to safeguard your purchase during transit.
- Packaging is discreet to ensure security and confidentiality.
9. Local Pickup
- Local pickup is available by appointment only in Jersey City, NJ.
- Valid government-issued ID and prior payment verification are required for in-person transactions.
10. Risk of Loss
- Risk of loss transfers to the buyer once the item has been delivered and signed for at the designated address.
- For items being sold to Palazzo Watches & Gems, risk of loss remains with the seller until the item is received and inspected.
11. Warranty
- Every watch sold by Palazzo Watches & Gems is backed by a 2-year movement warranty covering manufacturing and mechanical defects in the movement.
- First-time clients receive an extended lifetime movement warranty on their first Palazzo Watches & Gems purchase.
- Warranty service is performed by Palazzo Watches & Gems's authorized network of independent watchmakers.
- Cosmetic wear, water damage from improper sealing on third-party services, and damage from impact or unauthorized service voids the warranty.
12. Inspection & Returns
- Every purchase includes a 3-calendar-day inspection window from the date of delivery:
- Full refund within 3 calendar days: If the watch does not match its listed condition or specifications, contact us in writing within 3 calendar days of delivery for a full refund with no fees. Return shipping for qualifying claims is provided free of charge via FedEx Priority Overnight, fully insured.
- Inspection must be non-invasive: the security tag must remain intact, and the watch must not be opened, sized, serviced, worn beyond inspection, or otherwise altered. You are welcome to have the watch examined by your own watchmaker within the window, provided the security tag is not removed.
- Outside the 3-calendar-day window: All sales are final. We do not accept remorse returns. Purchases made through a marketplace (eBay, Chrono24, and similar) follow that marketplace's return rules rather than this policy.
- Full Refund Returns are accepted only for undisclosed discrepancies — including but not limited to undisclosed cracks, scratches, dents, or wear; aftermarket or replacement components not stated in the listing; or a movement, dial, or bracelet that materially differs from the listing description and provided images.
- Buyer's remorse, change of mind, or dissatisfaction with disclosed and photographed conditions are not eligible for return.
- All claims must be submitted in writing to info@palazzowatches.com within 3 calendar days of delivery, accompanied by clear photo and/or video evidence of the alleged discrepancy.
- Every incoming and outgoing shipment is fully documented and video recorded — including detailed photographs and video of inner components, dial, movement, case, and bracelet, plus footage capturing condition and timekeeping performance at the time of unboxing and prior to packing. This documentation serves as the authoritative reference in evaluating any return or dispute claim.
- Return shipping labels are provided by Palazzo Watches & Gems at no cost for approved claims. Buyers will receive a fully insured FedEx Priority Overnight QR-code shipping label by email from our shipping partner, IFS Inforsure Inc. The email contains the QR code, expiration date, and required packing instructions, all of which must be followed in full to maintain insurance coverage.
- Strict packing and drop-off requirements apply. Use only new, unused boxes; double-box the watch (small inside medium, or medium inside large); secure the contents with bubble wrap or packing paper; reinforce the inner and outer flaps with tape. Drop-off must occur at a FedEx Office Print & Services location with a live employee scan — kiosks, drop boxes, "FedEx Authorized ShipCenters," in-store partners (Walgreens, Office Depot, Walmart, Dollar General, etc.), and any FedEx counter inside a retail store are strictly prohibited. Always obtain a drop-off receipt from the FedEx employee. Failure to follow these instructions may result in denial of insurance coverage and forfeiture of the return.
- Returned watches must arrive in identical condition to shipment, with all original accessories, packaging, paperwork, protective stickers, and the security tag intact. Any sign of additional wear, modification, sizing, servicing, or tampering voids the return.
- Every approved return is issued an RMA number before it ships; returns sent without one are refused. On arrival, the serial number is verified against the pack-out photography and video recorded before shipment, and the refund is released only once that verification passes.
- Approved returns are refunded to the original payment method within 3 business days of receipt and inspection. Return shipping for qualifying claims is provided free via FedEx Priority Overnight, fully insured.
13. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 7 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
14. Contact Us
If you have any questions or concerns about this Shipping Policy or our data practices, please contact us at:
Fortitudo Honoris LLC d/b/a Palazzo Watches & Gems
185 Hudson Street Suite 2553
Jersey City, NJ 07311
info@palazzowatches.com