Terms of Service

1. Introduction

Welcome to Fortitudo Honoris LLC dba Palazzo Watches & Gems (“we,” “us,” “our”). These Terms of Service govern your access to and use of our website, https://palazzowatches.com, and our services, including the purchase, sale, trade, and consignment of luxury timepieces. By accessing our website or using our services, you agree to be bound by these Terms.

2. Definitions

"We," "Us," "Our": Refers to Fortitudo Honoris LLC dba Palazzo Watches & Gems.
"You," "Your": Refers to the user or customer of our website and services.
"Website": Refers to https://palazzowatches.com
"Services": Refers to the buying, selling, and trading of new and used watches.

3. Eligibility

You must be at least 18 years old to use our services. By using our website, you represent and warrant that you meet this age requirement.

4. Account Registration

To use certain features of our website, you may need to register for an account. You agree to provide accurate and complete information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Buying Watches

Product Descriptions: We strive to provide accurate descriptions of the watches we sell. However, we do not warrant that the descriptions are accurate, complete, reliable, current, or error-free.
Pricing: All prices are subject to change without notice. Prices do not include applicable taxes or shipping and handling charges, which will be added to your total invoice amount.
Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or errors in your order.

6. Selling and Trading Watches

Evaluation: Watches submitted for sale or trade will be evaluated by our experts. We reserve the right to refuse any watch for any reason.
Offers: Offers made for your watch are valid for a limited time as specified in the offer. If you accept our offer, you agree to transfer ownership of the watch to us.
Payment: Payment for watches sold to us will be made via the method agreed upon during the transaction process.

7. Returns and Refunds

Return Policy: Every purchase includes a 14-day inspection period from the date of delivery, structured in two tiers. Days 1–3 (full refund): if the watch does not match its listed condition or specifications, contact us within this window for a full refund with no fees. Days 4–14 (courtesy return): returns are accepted at our discretion, subject to a 15% restocking fee, with return shipping the buyer's responsibility unless otherwise agreed. After 14 days, all sales are final. Final Sale items, custom orders, and watches sourced at client request are not eligible for return.
Refunds: Approved returns are refunded to the original payment method within 3 business days of receipt and inspection. Courtesy returns are subject to the 15% restocking fee plus return shipping costs, deducted from the refunded amount. In the event of any conflict between these Terms and the Return Policy page at https://palazzowatches.com/return-policy/, the Return Policy governs.

8. Warranty, Authenticity and Repairs

Authenticity Verification: All watches offered by Palazzo Watches & Gems are carefully inspected and verified for authenticity prior to being listed or sold. Each timepiece undergoes a multi-point evaluation to confirm genuine manufacturer components, serial integrity, and proper mechanical performance. We do not purchase, sell, or trade any counterfeit or replica timepieces.
Warranty Coverage: Every watch purchased from Palazzo Watches & Gems is covered under a one (1)-year warranty on the movement, beginning on the date of purchase. This warranty covers the internal mechanical functionality of the movement under normal conditions of use. It does not cover cosmetic wear, misuse, water intrusion, impact, or unauthorized servicing.
First-Time Client Benefit: Clients making their first purchase from Palazzo Watches & Gems are additionally entitled to a lifetime warranty on the watch movement. This lifetime coverage applies exclusively to the original purchaser and remains valid for the lifetime of ownership, provided the watch is serviced only by Palazzo Watches & Gems or an authorized service partner. The lifetime warranty does not transfer upon resale or consignment.
Repairs and Service: Watches returned for warranty service will be evaluated by our in-house or authorized watchmaker. Repairs outside warranty coverage will be quoted and approved by the client prior to any work being performed. We reserve the right to determine the appropriate course of service to preserve the watch’s integrity and authenticity.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use our services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our services; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the services; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of New Jersey, United States of America,
without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 7 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our website or our services after any revisions become effective, you agree to be bound by the revised Terms.

12. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

Fortitudo Honoris LLC d/b/a Palazzo Watches & Gems
185 Hudson Street Suite 2553
Jersey City, NJ 07311
sales@palazzowatches.com