Terms of Service
1. Introduction
Welcome to Fortitudo Honoris LLC dba Palazzo Watches & Gems (“we,” “us,” “our”). These Terms of Service govern your access to and use of our website, https://palazzowatches.com, and our services, including the purchase, sale, trade, and consignment of luxury timepieces. By accessing our website or using our services, you agree to be bound by these Terms.
2. Definitions
- "We," "Us," "Our": Refers to Fortitudo Honoris LLC dba Palazzo Watches & Gems.
- "You," "Your": Refers to the user or customer of our website and services.
- "Website": Refers to https://palazzowatches.com
- "Services": Refers to the buying, selling, trading, and consignment of new and used watches.
3. Eligibility
4. Account Registration
5. Buying Watches
- Product Descriptions: We strive to provide accurate descriptions of the watches we sell. However, we do not warrant that the descriptions are accurate, complete, reliable, current, or error-free.
- Pricing: All prices are subject to change without notice. Prices do not include applicable taxes or shipping and handling charges, which will be added to your total invoice amount.
- Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or errors in your order.
6. Selling and Trading Watches
- Evaluation: Watches submitted for sale or trade will be evaluated by our experts. We reserve the right to refuse any watch for any reason.
- Offers: Offers made for your watch are valid for a limited time as specified in the offer. If you accept our offer, you agree to transfer ownership of the watch to us.
- Payment: Payment for watches sold to us will be made via the method agreed upon during the transaction process.
7. Returns and Refunds
- Return Policy: Every purchase includes a 3-calendar-day inspection window from the date of delivery. If the watch does not match its listed condition or specifications, contact us in writing within 3 calendar days of delivery for a full refund with no fees. Inspection must be non-invasive and the security tag must remain intact. Outside that window all sales are final; we do not accept remorse returns. Purchases made through a marketplace (eBay, Chrono24, and similar) follow that marketplace's return rules. Final Sale items, custom orders, and watches sourced at client request are not eligible for return.
- Refunds: Every approved return is issued an RMA number before it ships, and on arrival the serial number is verified against the pack-out photography and video recorded before shipment. Approved returns are refunded to the original payment method within 3 business days of receipt and inspection. In the event of any conflict between these Terms and the Return Policy page at https://palazzowatches.com/return-policy/, the Return Policy governs.
8. Warranty, Authenticity and Repairs
- Authenticity Verification: All watches offered by Palazzo Watches & Gems are carefully inspected and verified for authenticity prior to being listed or sold. Each timepiece undergoes a multi-point evaluation to confirm genuine manufacturer components, serial integrity, and proper mechanical performance. We do not purchase, sell, or trade any counterfeit or replica timepieces.
- Warranty Coverage: Every watch purchased from Palazzo Watches & Gems is covered under a two (2)-year warranty on the movement, beginning on the date of purchase. This warranty covers the internal mechanical functionality of the movement under normal conditions of use. It does not cover cosmetic wear, misuse, water intrusion, impact, or unauthorized servicing.
- First-Time Client Benefit: Clients making their first purchase from Palazzo Watches & Gems are additionally entitled to a lifetime warranty on the watch movement. This lifetime coverage applies exclusively to the original purchaser and remains valid for the lifetime of ownership, provided the watch is serviced only by Palazzo Watches & Gems or an authorized service partner. The lifetime warranty does not transfer upon resale or consignment.
- Repairs and Service: Watches returned for warranty service will be evaluated by our in-house or authorized watchmaker. Repairs outside warranty coverage will be quoted and approved by the client prior to any work being performed. We reserve the right to determine the appropriate course of service to preserve the watch’s integrity and authenticity.
9. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use our services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our services; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the services; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.
10. Governing Law
These Terms shall be governed and construed in accordance with the laws of the State of New Jersey, United States of America,
without regard to its conflict of law provisions.
11. Changes to Terms
12. Contact Us
Fortitudo Honoris LLC d/b/a Palazzo Watches & Gems
185 Hudson Street Suite 2553
Jersey City, NJ 07311
info@palazzowatches.com